Frequently Asked Questions
Everything you need to know about your Nexgrill experience.
What is the standard shipping timeframe for grills?
Most orders are processed within 1-2 business days. Standard freight delivery typically takes 5-7 business days depending on your location within the continental United States.
Do Nexgrill products come with a warranty?
Yes, all Nexgrill products include a limited manufacturer's warranty. The duration varies by component, with many burners covered for up to 5 years. Please register your product on our site to activate coverage.
What is your return policy for unused items?
We offer a 30-day return policy for items in their original, unassembled packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
How do I find replacement parts for my specific model?
You can find genuine replacement parts by entering your grill's model number into our 'Parts Finder' tool located in the main navigation menu.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Affirm for qualifying purchases.
Can I convert my propane grill to natural gas?
Certain Nexgrill models are 'Dual Energy' ready. You will need a specific Nexgrill conversion kit compatible with your model to safely switch fuel sources.